Privacy Policy | Svarwise

1. Introduction

Welcome to Svarwise ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

Account information (email, password)
Business profile information
Payment information (processed securely by Stripe)
Communication preferences and settings

2.2 Information We Collect Automatically

Usage data and analytics
Device and browser information
IP address and location data
Cookies and similar technologies

2.3 Information from Third Parties

Google Business Profile data (when you connect your account)
Reviews and customer feedback from integrated platforms
OAuth authentication data

3. How We Use Your Information

Provide and improve our services
Generate AI-powered review responses
Process payments and manage subscriptions
Send important service updates and notifications
Analyze usage patterns to enhance user experience
Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

All data encrypted in transit (TLS/SSL)
API tokens encrypted at rest (AES-256-GCM)
Regular security audits and updates
Row-level security policies on all database tables
Secure payment processing via Stripe (PCI-DSS compliant)

5. Data Sharing and Disclosure

We do not sell your personal data. We only share data in the following circumstances:

Service Providers: OpenAI (for AI processing), Stripe (for payments), Supabase (for hosting)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights

Under GDPR and other privacy laws, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data (data portability)
Withdraw consent at any time
Object to data processing
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@svarwise.com

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance (typically 30-90 days), after which it is permanently deleted.

8. Cookies and Tracking

We use essential cookies for authentication and functionality. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place through standard contractual clauses and compliance with GDPR.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us:

Email: privacy@svarwise.com
Email: support@svarwise.com